Customer Service

Laserscope devotes considerable resources to research and development. Our product development and quality assurance programs are geared to customer requirements, as we work continually with surgeons, medical institutions and equipment planners to pioneer new, innovative, highly reliable products. With our technological leadership and strong customer service orientation, you can depend on Laserscope for solutions of matchless versatility and value both today and in the years ahead.

Commitment to Our Customers

At Laserscope, we believe that customer satisfaction is absolutely essential to our business. Our commitment to our customers includes:

The industry's only 99% system up-time guarantee (U.S. only) Geographically-positioned Field Service Engineers for fast, efficient service Quality-assured parts An array of quality service programs at value-oriented prices A professionally-staffed, highly-responsive Customer Response Center

Technical Support

Technical support personnel are available whenever you need them. The technical support group can be reached at 1.800.356.7600.

Laserscope's Field Service Engineers average more than 10 years of experience servicing Laserscope products, assuring that your technical equipment needs are expertly and efficiently handled.

24-Hour Hotline

Laserscope personnel are available whenever you need them. Expert assistance is always as close as a single toll-free call 1.800.356.7600.

99% Uptime Guarantee (U.S. only)

Laserscope offers its customers a 99% system uptime guarantee on many of its products. None of our competitors offer you this measure of assurance. For more details, call the Laserscope Customer Service Center at 1.800.356.7600.

Tailored Service Programs (U.S. only)

Laserscope offers flexible service programs and options that provide substantial discounts on parts in addition to customer biomedical staff training. Our programs range from the popular Platinum Service Protection Plan to the Bronze PM Support Plan. For more information on program offerings and options, call 1.800.356.7600.

Ordering Information -- In the U.S.

In the U.S., orders can be placed by calling the Laserscope Customer Response Center at 800-356-7600, or by sending a fax to 408-428-0512.

For current pricing information, please refer to the most recent Laserscope Price List. To request a copy, call the Customer Response Center at 800-356-7600.

Laserscope reserves the right to change prices without notice. Prices in effect at the time an order is placed will be honored.

In the U.S., invoices are payable upon receipt or net 30 days. Shipments are F.O.B. San Jose, California, U.S.A.

Ordering Information -- Outside the U.S.

To place an order from outside the U.S., contact your regional Laserscope representative or local distributor. For a list of representatives and distributors, click here.

For current pricing and international shipping information, contact your regional representative or local distributor. For a list of representatives and distributors, click here.

Purchase Options

Laserscope has many attractive financing options available that will make product purchase very easy and very affordable. For more information, please call the Laserscope Customer Response Center in the U.S. at 800-356-7600, or your local distributor or regional Laserscope representative. For a list of international distributors and representatives, click here.

Customer Response Center

Laserscope's Customer Response Center is staffed by professionals who stay in close touch with Laserscope customers, answering application questions, assisting with orders, and resolving problems that may arise.

The Center is operated from 7:00 am to 5:00 pm Pacific Time, Monday through Friday. The Center can be reached at 800-356-7600. The mailing address is Laserscope Customer Response Center, 3070 Orchard Drive, San Jose, CA 95134-2011.